Shipping Policy

shipping policy

Our order processing cut-off is 11:00 AM, Monday to Friday, for same-day dispatch.

Orders placed before 11:00 AM, Monday to Friday (excluding public holidays), are dispatched the same working day wherever possible. Orders placed after the cut-off, or at a weekend or on a public holiday, are dispatched on the next working day.

We aim to meet this cut-off on every order and do so in the large majority of cases. It is, however, a service target rather than a guarantee — at times of exceptional demand, or where an order requires additional stock allocation, quality checks or confirmation of fitment, dispatch may take an extra working day. Where we expect a delay, we will contact you by email.

Once shipped, items should arrive within 1-2 working days (unless stated otherwise). Delivery timescales are provided by our couriers as estimates and are not guaranteed.

Delivery is free on all UK mainland orders, with no minimum spend. Addresses outside the UK mainland are charged a fixed delivery surcharge: £15 for smaller parts (such as grilles, fog light covers and wing mirrors) and £30 for larger ones (such as alloy wheels, body kits, diffusers, spoilers, side skirts and splitters). Only one surcharge is charged per order — if your order contains both, you pay the higher of the two, never both.

The surcharge applies to the following areas:

• Northern Ireland (BT)
• Isle of Man (IM)
• Channel Islands (JE, GY)
• Outer Hebrides (HS), Shetland (ZE) and Orkney (KW15–KW17)
• Scottish islands including Arran, Cumbrae, Bute, Islay, Jura, Mull, Skye and the Small Isles (KA27–KA28, PA20, PA41–PA49, PA60–PA78, PH42–PH44, IV41–IV49, IV51, IV55–IV56)
• Isles of Scilly (TR21–TR25)

Mainland Scottish Highland addresses and the Isle of Wight are not surcharged. The exact charge is calculated automatically once you enter your postcode at checkout, so you always see it before you pay.

Shipping fees are non-refundable, and shipping times may vary depending on the item’s availability.

All products are brand new. We quality control, package and ship all items prior to shipping.

Please note: sets of alloy wheels are shipped in two separate packages, with two alloys in each package. These may be delivered separately and can occasionally arrive on different working days.

If you have not received your items after 5 working days, you must let us know within 7 days from the estimated delivery date. Once we know you have not received your item, we will investigate the matter with our couriers. Unfortunately, we cannot investigate non-receipt deliveries after this time has elapsed. Investigations into lost parcels can take up to 30 days. Refunds or replacements will not be issued until the investigation is complete. 

We are not responsible for wrong or undeliverable address.

Last updated: 3rd September 2026

STILL NEED HELP?

Contact us at info@exclusivemods.co.uk for questions related to refunds and returns.