Shipping Policy
Our order processing cut-off is 11:00 AM, Monday to Thursday, for same-day dispatch.
Orders placed before 11:00 AM, Monday to Thursday (excluding public holidays), are dispatched the same working day wherever possible. Orders placed after the cut-off, or on a Friday, at a weekend or on a public holiday, are dispatched on the next dispatch day.
We aim to meet this cut-off on every order and do so in the large majority of cases. It is, however, a service target rather than a guarantee — at times of exceptional demand, or where an order requires additional stock allocation, quality checks or confirmation of fitment, dispatch may take an extra working day. Where we expect a delay, we will contact you by email.
Pre-ordered items are dispatched as soon as they arrive with us; the expected date is shown on the product page and in your order email.
Once shipped, items should arrive within 1-2 working days (unless stated otherwise). Delivery timescales are provided by our couriers as estimates and are not guaranteed.
Delivery is free on all UK mainland orders, with no minimum spend. Addresses outside the UK mainland pay one fixed delivery charge per order, whatever the parts in it:
- £9.99 — Northern Ireland & UK islands: Northern Ireland (BT); the Isle of Man (IM); the Outer Hebrides (HS), Shetland (ZE) and Orkney (KW15–KW17); Scottish islands including Arran, Cumbrae, Bute, Islay, Jura, Mull, Skye and the Small Isles (KA27–KA28, PA20, PA41–PA49, PA60–PA78, PH42–PH44, IV41–IV49, IV51, IV55–IV56); and the Isles of Scilly (TR21–TR25)
- £29.99 — Channel Islands: Jersey (JE), and Guernsey, Alderney and Sark (GY)
Mainland Scottish Highland addresses and the Isle of Wight are not charged. The exact charge is calculated automatically once you enter your postcode at checkout, so you always see it before you pay.
Shipping fees are non-refundable, and shipping times may vary depending on the item’s availability.
All products are brand new. We quality control, package and ship all items prior to shipping.
Please note: sets of alloy wheels are shipped in two separate packages, with two alloys in each package. These may be delivered separately and can occasionally arrive on different working days.
If you have not received your items after 5 working days, you must let us know within 7 days from the estimated delivery date. Once we know you have not received your item, we will investigate the matter with our couriers. Unfortunately, we cannot investigate non-receipt deliveries after this time has elapsed. Investigations into lost parcels can take up to 30 days. Refunds or replacements will not be issued until the investigation is complete.
We are not responsible for wrong or undeliverable address.
Last updated: 20th October 2026
Contact us at info@exclusivemods.co.uk for questions related to refunds and returns.