How we collect and publish reviews
Every review on our product pages is from someone who bought that part from us.
Who we ask. We email every customer once their order is complete (usually a week after it's dispatched), and send one reminder a week later if they haven't reviewed it yet. We ask everyone, whatever they bought and however their order went. We never pick who to ask based on what we think they'll say.
Verified buyers only. You can only leave a review through the private link in your order email, and only for a part on that order. That's why every review carries a "Verified buyer" badge. We show your first name and the first letter of your surname, never your email or address.
We publish every review. Good or bad, a review that follows the rules below goes up as written; the only change we make is removing web links. We don't hide or bury low ratings. A part's star rating is the plain average of all its published reviews. New reviews can take up to a day to appear.
Photos. We check photos before they appear. We don't show a photo if a person or a number plate can be identified, if it doesn't show the part, or if it breaks the rules below, and we apply this the same way whatever the rating.
What we remove. We remove a review or photo only if it is offensive, contains someone's personal details, advertises something, or isn't about the part, never because of its rating.
No rewards. We don't pay for reviews or give discounts, gifts or prize-draw entries for them. If that ever changes, we'll say so here and on every review that received one, and the reward will never depend on the rating.
Our Google rating. The store rating we show comes from our Google Business profile, where anyone can post. Google runs those reviews, not us, and many are about our workshop services.
Changes and complaints. To change or remove your review, or to tell us one breaks these rules, email info@exclusivemods.co.uk with your order number.